The issue arose after a customer shared her experience on the company's official Facebook page, emphasizing that she perceives certain marketing practices as misleading.
According to the subscriber, "Kyivstar" offered a discount on six service packages, which would effectively provide a reduced rate for six months. However, after making the initial payment, she discovered that the discount had been removed, and she would need to pay the full price of the tariff plan starting the following month.
The customer expressed her disappointment, stating that the terms of the offer were not upheld.
She questioned the integrity of the company's advertising campaigns, which she previously considered a reliable aspect of its services.
In response to the complaint, "Kyivstar" assured that they prioritize transparency in their operations and indicated that the situation would be investigated to determine the cause of the issue. While the company confirmed its commitment to customer satisfaction, it has yet to provide further details or comment on whether similar issues have occurred for other subscribers.
This incident has sparked discussions among customers, some of whom expressed concerns about the reliability of the company's promotional offers. "Kyivstar" has not yet released an official statement clarifying the situation or addressing the broader implications of these claims.
